Terms of Service

Welcome to The Relief Co. By using our website or placing an order with us, you're agreeing to these Terms of Service. We've kept them as straightforward as possible, but if you have any questions, feel free to get in touch.

Using Our Website

By using our website, you agree to use it lawfully and respectfully. Please don't misuse the site, attempt to interfere with its operation, or use it for any fraudulent or illegal activity.

Orders

When you place an order with us, you'll receive an email confirming we've received it.

While we do our best to keep our website accurate and up to date, we reserve the right to refuse or cancel an order if there's an issue such as incorrect pricing, suspected fraud, or stock availability. If your order is cancelled after payment has been made, you'll receive a full refund.

Prices & Payments

All prices are displayed in the currency shown on our website and include any applicable taxes unless stated otherwise.

Payment is required in full before your order is dispatched.

Shipping

We'll always do our best to dispatch your order as quickly as possible. Delivery timeframes are estimates only and may vary depending on your location or courier delays.

For more information, please see our Shipping Policy.

Returns & Warranty

Our Refund & Warranty Policy explains when you're eligible for a refund, replacement, or warranty claim. By placing an order, you agree to the terms outlined in that policy.

Product Information

We do our best to ensure all product descriptions, images, and information are accurate. However, colours may appear slightly different depending on your device, and minor updates to products or packaging may occur from time to time.

Our massage pillows are designed to promote relaxation and comfort. They are not intended to diagnose, treat, cure, or prevent any medical condition and should not replace advice from a qualified healthcare professional.

Limitation of Liability

To the extent permitted by law, The Relief Co. isn't responsible for any indirect, incidental, or consequential loss arising from the use of our products or website.

Nothing in these Terms limits any rights you have under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act where applicable.

Intellectual Property

All content on this website, including text, images, logos, graphics, and branding, belongs to The Relief Co. and may not be copied, reproduced, or used without our written permission.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be published on this page and take effect immediately upon being posted.

Contact Us

If you have any questions about these Terms of Service, we'd love to hear from you.

Email: Thereliefco@gmail.com