Refund & Warranty Policy

We want you to love your massage pillow, and we stand behind the quality of every product we sell.

Change of Mind

As our massage pillows are personal-use products, we do not offer refunds or exchanges for change-of-mind purchases.

Please take a moment to read the product description carefully before placing your order. If you have any questions before purchasing, we're always happy to help.

Faulty or Damaged Products

If your order arrives damaged, defective, or develops a genuine manufacturing or technical fault within 12 months of purchase, please contact us as soon as possible at Thereliefco@gmail.com

To help us assess the issue, please include:

• Your order number.

• A brief description of the problem.

• Photos or a short video showing the fault, where possible.

We'll review your claim and, if the product is found to have a manufacturing defect, we'll repair, replace, or refund the item as appropriate.

Please note that customers are responsible for the cost of shipping the product back to us for warranty assessment. If the warranty claim is approved, we'll repair or replace your massage pillow and cover the cost of shipping it back to you.

Incorrect Orders

If you've received the wrong item, please let us know within 7 days of delivery. We'll arrange for the correct product to be sent to you as quickly as possible.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act where applicable.

Questions?

If you need any help, simply email us at Thereliefco@gmail.com and we'll be happy to assist.