Shipping Policy

At The Relief Co., we know you're excited to receive your massage pillow, so we work hard to get every order packed and on its way as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days after your order has been placed.

During busy periods or public holidays, processing may take a little longer, but we'll always do our best to get your order out as soon as possible.

Estimated Delivery Times

New Zealand: 3–7 working days

Australia: 3–10 working days

Please note that these are estimated delivery times and may vary due to courier delays or circumstances outside of our control.

Order Tracking

As soon as your order has been dispatched, you'll receive a confirmation email with tracking details so you can keep an eye on your delivery every step of the way.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

If you've entered the wrong address, contact us as soon as possible at Thereliefco@gmail.com. If your order hasn't been dispatched yet, we'll do our best to update it. Unfortunately, once an order has been shipped, we may not be able to make changes.

Delayed or Lost Orders

If your order hasn't arrived within the expected delivery timeframe, please get in touch with us at Thereliefco@gmail.com. We'll work with the courier to investigate and do everything we can to help.

Questions?

If you have any questions about shipping or your order, we're always happy to help.

Simply email us at Thereliefco@gmail.com, and we'll get back to you as soon as possible.